Plano North | February 2024

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Temporary Change in Drinking Water Treatment Process

WATER TREATED

RAW WATER PUMPED

TREATED WATER DELIVERED

OZONE DISINFECTION

SEDIMENT AND DEBRIS REMOVED

WATER DISTRIBUTED BY CITIES/UTILITIES TO DIRECT CUSTOMERS

LAKE WATER PUMPED TO PLANT

NO AMMONIA ADDED

FINAL PARTICLES FILTERED

CHLORINE DISINFECTION

AMMONIA ADDED

NTMWD'S ANNUAL, 28-DAY TEMPORARY CHANGE IN DISINFECTANT | MARCH 4-APRIL 1, 2024

FLUSHING FROM FIRE HYDRANTS CAN BE AN IMPORTANT PART OF MAINTAINING THE WATER SYSTEM AND HIGH WATER QUALITY. CITIES MAY FLUSH TO MOVE WATER THROUGH PIPES MORE QUICKLY.

AMMONIA IS REMOVED FROM THE DISINFECTION PROCESS. WITHOUT AMMONIA, THE CHLORINE IN THE WATER MAY BE MORE NOTICEABLE, BUT THE AMOUNT IS CONSISTENT WITH LEVELS YEAR ROUND.

TESTING IS CONTINUALLY CONDUCTED THROUGHOUT TO ENSURE WATER QUALITY. RESULTS ARE POSTED ON THE NTMWD WEBSITE.

Your Drinking Water is Safe and Meets All Regulatory and Quality Standards

What’s Different? NTMWD first disinfects water using ozone and chlorine as part of the treatment process to eliminate bacteria and viruses. Then, for most of the year, NTMWD also adds chloramine (chlorine + ammonia) as a secondary disinfectant to keep drinking water clean as it travels from the treatment plants through miles of pipes to homes and businesses. Each spring for one month, NTMWD temporarily suspends the use of ammonia and uses free chlorine as the secondary disinfectant to maintain water quality year-round. This is a preventive measure to maintain the system and high water quality year-round. Individuals sensitive to chlorine may notice a stronger smell or taste for a few weeks in the spring during NTMWD's temporary change in drinking water disinfectant.

DRINKING WATER TIPS

. Add a slice of citrus or cucumber . Consider installing filters on kitchen faucets . Refrigerate water in an open pitcher for several hours . Add a crushed 1000 mg Vitamin C tablet to bath water . Consider installing filters on bathroom faucets or shower heads

BATH OR SHOWER TIPS

For more information and helpful tips, visit NTMWD.com/SafeWater or Plano.gov/Water or call 972-442-5405 (NTMWD) .

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