We heard you and we know it’s time to reconnect. Though keeping you connected to what you love has always been our number one goal, we understand that we haven’t always gotten it right. In taking important steps to do better by you, we are excited to announce that Suddenlink is becoming Optimum. Optimum is one of the largest connectivity providers in the U.S., delivering Internet, TV and mobile services to millions of people and small businesses across the country. As we become Optimum, here’s howwe’re going to reconnect with you. Let’s reconnect with more speed and reliability, so you can depend on us at home and on the go. Optimum has been named the most reliable Internet provider according to ACSI. And we’re building Optimum Fiber, a new 100% fiber Internet network capable of delivering speeds up to 10 Gig. When combined with OptimumMobile, now on the T-Mobile network, the leader in 5G coverage and speed, you’ll get the performance, speed, and reliability you need, at home and on the go. Let’s reconnect with the freedom to choose the best value for you. To do this, we’ve created Optimum FlexAbility, a newway to get exactly what you want at a great price. Gone are the days of forced bundles—Optimum allows you to choose the products you want at the best value. And we have no annual contracts so you can change it anytime at no extra cost. Let’s reconnect with full transparency, so you have the clarity you’d expect from a trusted provider. You’re the most important part of our business. So, you deserve peace of mind with easy-to-understand pricing, bills without surprises and great promotions. It’s one of the reasons we have been named the Best Gigabit Internet deal according to CNET. Let’s reconnect with better service, so you get the help you need whenever you need it. We’re making sure that we’re there for you whether that’s in-store or through 24/7 support online and over the phone. This year we’re excited to hire thousands of local employees across the country, open more than 70 retail stores and we’ve raised wages for our customer service teams. Simply put, this adds up to better service. Most of all, let’s reconnect to build a better future together. As proud members of our communities, we’ve been donating millions of dollars to public schools and local organizations to empower the next generation of innovators and providing grants to small businesses to help them grow. Bit by bit, we’re making big changes. Learn more about the change from Suddenlink to Optimum and let‘s reconnect at suddenlink.com/reconnect . Sincerely,
Matt Marino Executive Vice President, Consumer Services
Fiber: Fiber service not available in all areas. Speeds, availability, pricing, offers, and terms vary by area and are subject to change and discontinuance w/o notice. Speeds up to 10 Gig capability based on XGS-PON technology with theoretical max speeds up to 10 Gig (8.5 Gbps nominal). ACSI: ACSI claim based on comparison of Optimum to other measured cable providers in the 2015-2020 American Customer Satisfaction Index (ACSI) surveys of customers rating their own Internet provider’s performance in reliability of Internet service in terms of interruptions and outages. Tied with another cable provider in 2020. T-Mobile Network: Optimum Mobile leverages T-Mobile 4G LTE and 5G networks. Leader in 5G coverage and speed based on Opensignal 5G User Experience Report January 2022. 5G capable device required. 5G not available in all areas or on all plans. Best gigabit deal: “Best Gigabit Deal” – CNETMay 2021: CNET.com is not affiliated with and does not endorse products or services of Optimum. CNET logo is a registered trademark of CNET.com and is used under license. All trademarks and service marks are the property of their respective owner. Suddenlink and Optimum are trademarks of CSC Holdings, LLC and its subsidiaries. © 2022 CSC Holdings, LLC.
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