Cold Weather Tips
Austin Water Remains Vigilant and Prepared for Extreme Winter Weather 6 We inspect, maintain, and upgrade infrastructure year-round to deliver reliable service. 6 Our system is winterized with insulation, backup generators, and supplemental heat to operate during extended freezing temperatures. 6 Crews conduct preventive maintenance multiple times daily and are on standby 24/7 to respond quickly during extreme weather. How Customers Can Prepare Taking a few simple steps now can help protect you, your loved ones and your property: 6 Locate your water main shutoff valve and keep it clear. 6 Insulate exposed pipes and water heaters in unheated areas like attics and garages. 6 Follow manufacturer guidance for tanked and tankless water heaters. 6 Turn off and drain irrigation systems during winter. 6 Disconnect hoses and insulate outdoor faucets. Recommended Emergency Supplies 6 Water meter key to access your meter box if necessary
Helpful Resources Winter preparation tips, videos on locating shutoff valves and dripping faucets, and additional guidance are available at AustinWater.org and on Austin Water’s social media channels. Customers can track service impacts using Austin Water’s Leak and Outage Map , which shows affected areas, customer counts, and estimated repair times. Leaks, outages or service issues can be reported to our 24/7 Customer Service Team at 512-972-1000 . Sign up for the My ATX Water customer portal at myatxwater.org to track water use and get alerts when water use increases for possible leaks. Operational Readiness Austin Water conducts monthly emergency drills, equips crews for cold-weather operations, and operates around the clock during severe conditions. After- action reviews are completed after major incidents to continuously improve response and preparedness.
6 Insulation for indoor and outdoor pipes 6 Hose bib covers for outdoor faucets 6 Battery powered radio and flashlight 6 Have enough water for 1 gallon per person/pets per day for 7 days
Cold Weather Tips
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