Government
BY CLAIRE SHOOP
Leaders encourage residents to connect to city via askGTX
By the numbers
Additionally, the app is geofenced, enabling residents to tie their location to the report. They can also upload photos of the issue. Some service calls, including one example Gipson highlighted about a dead animal in the road, are resolved in less than an hour. Residents select what communication method they prefer, and after reporting an issue, receive status updates and notification of when it’s been resolved. The app and website also have over 300 articles on frequently asked questions about the city, including utility information, capital improvement projects, and parks and recreation. Looking ahead Gipson said the program has been well-received by residents. So far, the app has been downloaded over 1,900 times. “The success of this program hinges on getting broad buy-in from most residents,” Clarke said.
Eight months into the rollout of Georgetown’s askGTX program, the city has received a total of 7,000 requests for service and information, and is encouraging residents to use the platform. AskGTX aims to work as the city’s 311-like system and be a centralized place for residents to connect to the city. The program is available online, in an app and over the phone. “The goal really is to have a seamless experience for the customer,” said Jessica Clarke, assistant to the city manager. Community Impact staff went on a ride-along with Clarke, Customer Care Director Seth Gipson and District 5 council member Kevin Pitts to see firsthand how the reporting tool works. About the program Service requests are sent to eight different city departments, and the platform has 120 types of requests residents can submit, ranging from code compliance to public works.
7,000 total requests submitted on the askGTX platform
2,400 service requests submitted
1,900 app downloads
120 request options to choose from in the app
300 knowledge-based articles for residents
The top two overall requests are: 207 traffic signal issues 147 dead animals in the road
SOURCE: CITY OF GEORGETOWN/COMMUNITY IMPACT
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