Temporary Change in Water Treatment Process
WATER TREATED
TREATED WATER DELIVERED
RAW WATER PUMPED
Ozone disinfection
Sediment and debris removed
WATER DISTRIBUTED BY CITIES TO CUSTOMERS
LAKE WATER PUMPED TO PLANT
Ammonia Added
Final particles filtered
Chlorine disinfection
Ammonia is removed from the disinfection process. Without ammonia, the chlorine in the water may be more noticeable, but the amount is consistent with levels year round. Testing is continually conducted throughout to ensure water quality. Results are posted on City and NTMWD websites. DURING NTMWD ANNUAL, 28-DAY CHANGE IN DISINFECTANT | MARCH 1 – MARCH 29, 2022 CHLORINE AMMONIA Flushing from fire hydrants can be an important part of maintaining the water system and high water quality. Cities may flush to move water through pipes more quickly. Your water is safe — it meets all quality standards. Tips to Reduce Chlorine Odor/Taste in Water Individuals sensitive to chlorine may notice a stronger smell or taste for a few weeks in the spring during NTMWD's temporary change in disinfectant. What’s different?
Simple steps to minimize chlorine odor, taste or skin sensitivity: Drinking water • Run the tap for a few minutes before using
For one month a year, ammonia is removed from the water treatment process, and chlorine only is used for disinfection to keep water safe as it travels through pipes to consumers. This is a preventive measure to maintain the system and high water quality. For more information and helpful tips, visit NTMWD.com/safewater or plano.gov/water
• Refrigerate water in an open pitcher for several hours • Add a slice of citrus/cucumber and let sit for several hours • Consider installing filters on kitchen faucets Bath or shower water • Add a crushed 1000 mg Vitamin C tablet to bath water • Consider installing filters on bathroom faucets or shower heads
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