Plano North | February 2023

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Temporary Change in Water Treatment Process Temporary Change in Water Treatment Process Temporary Change in Water Treatment Process

WATER TREATED WATER TREATED WATER TREATED WATER TREATED

TREATED WATER DELIVERED TREATED WATER DELIVERED TREATED WATER DELIVERED TREATED WATER DELIVERED

LAKE WATER PUMPED TO PLANT LAKE WATER PUMPED TO PLANT LAKE WATER PUMPED TO PLANT LAKE WATER PUMPED TO PLANT RAW WATER PUMPED RAW WATER PUMPED RAW WATER PUMPED RAW WATER PUMPED

Ozone disinfection Ozone disinfection Ozone disinfection Ozone disinfection

Sediment and debris removed Sediment and debris removed Sediment and debris removed Sediment and debris removed

WATER DISTRIBUTED BY CITIES TO CUSTOMERS WATER DISTRIBUTED BY CITIES TO CUSTOMERS WATER DISTRIBUTED BY CITIES TO CUSTOMERS WATER DISTRIBUTED BY CITIES TO CUSTOMERS

No Ammonia Added No Ammonia Added No Ammonia Added No Ammonia Added

Final particles filtered Final particles filtered Final particles filtered Final particles filtered

Chlorine disinfection Chlorine disinfection Chlorine disinfection Chlorine disinfection

Ammonia is removed from the disinfection process. Without ammonia, the chlorine in the water may be more noticeable, but the amount is consistent with levels year round. chlorine in the water may be more noticeable, but the amount is consistent with levels year round. Testing is continually conducted throughout to ensure water quality. Results are posted on City and NTMWD websites. DURING NTMWD ANNUAL, 28-DAY CHANGE IN DISINFECTANT | MARCH 6 - APRIL 3, 2023 CHLORINE AMMONIA Testing is continually conducted throughout to ensure water quality. Results are posted on City and NTMWD websites. DURING NTMWD ANNUAL, 28-DAY CHANGE IN DISINFECTANT | MARCH 6 - APRIL 3, 2023 CHLORINE AMMONIA Testing is continually conducted throughout to ensure water quality. Results are posted on City and NTMWD websites. DURING NTMWD ANNUAL, 28-DAY CHANGE IN DISINFECTANT | MARCH 6 - APRIL 3, 2023 CHLORINE AMMONIA Flushing from fire hydrants can be an important part of maintaining the water system and high water quality. Cities may flush to move water through pipes more quickly. Flushing from fire hydrants can be an important part of maintaining the water system and high water quality. Cities may flush to move water through pipes more quickly. Flushing from fire hydrants can be an important part of maintaining the water system and high water quality. Cities may flush to move water through pipes more quickly. Flushing from fire hydrants can be an important part of maintaining the water system and high water quality. Cities may flush to move water through pipes more quickly. Testing is continually conducted throughout to ensure water quality. Results are posted on City and NTMWD websites. DURING NTMWD ANNUAL, 28-DAY CHANGE IN DISINFECTANT | MARCH 6 - APRIL 3, 2023 CHLORINE AMMONIA Your water is safe — it meets all quality standards. Tips to Reduce Chlorine Odor/Taste in Water Individuals sensitive to chlorine may notice a stronger smell or taste for a few weeks in the spring during NTMWD's temporary change in disinfectant. What’s different? Your water is safe — it meets all quality standards. Tips to Reduce Chlorine Odor/Taste in Water Individuals sensitive to chlorine may notice a stronger smell or taste for a few weeks in the spring during NTMWD's temporary change in disinfectant. What’s different? Your water is safe — it meets all quality standards. Tips to Reduce Chlorine Odor/Taste in Water Individuals sensitive to chlorine may notice a stronger smell or taste for a few weeks in the spring during NTMWD's temporary change in disinfectant. What’s different? Ammonia is removed from the disinfection process. Without ammonia, the Ammonia is removed from the disinfection process. Without ammonia, the chlorine in the water may be more noticeable, but the amount is consistent with levels year round. chlorine in the water may be more noticeable, but the amount is consistent with levels year round. Ammonia is removed from the disinfection process. Without ammonia, the Individuals sensitive to chlorine may notice a stronger smell or taste for a few weeks in the spring during NTMWD's temporary change in disinfectant.

Simple steps to minimize chlorine odor, taste or skin sensitivity: Drinking water • Run the tap for a few minutes before using Simple steps to minimize chlorine odor, taste or skin sensitivity: Drinking water • Run the tap for a few minutes before using Simple steps to minimize chlorine odor, taste or skin sensitivity: Drinking water • Run the tap for a few minutes before using Simple steps to minimize chlorine odor, taste or skin sensitivity: Drinking water • Run the tap for a few minutes before using • Refrigerate water in an open pitcher for several hours • Add a slice of citrus/cucumber and let sit for several hours • Consider installing filters on kitchen faucets Bath or shower water • Add a crushed 1000 mg Vitamin C tablet to bath water • Consider installing filters on bathroom faucets or shower heads • Refrigerate water in an open pitcher for several hours • Add a slice of citrus/cucumber and let sit for several hours • Consider installing filters on kitchen faucets Bath or shower water • Add a crushed 1000 mg Vitamin C tablet to bath water • Consider installing filters on bathroom faucets or shower heads • Refrigerate water in an open pitcher for several hours • Add a slice of citrus/cucumber and let sit for several hours • Consider installing filters on kitchen faucets Bath or shower water • Add a crushed 1000 mg Vitamin C tablet to bath water • Consider installing filters on bathroom faucets or shower heads • Refrigerate water in an open pitcher for several hours • Add a slice of citrus/cucumber and let sit for several hours • Consider installing filters on kitchen faucets Bath or shower water • Add a crushed 1000 mg Vitamin C tablet to bath water • Consider installing filters on bathroom faucets or shower heads

For one month a year, ammonia is removed from the water treatment process, and chlorine only is used for disinfection to keep water safe as it travels through pipes to consumers. This is a preventive measure to maintain the system and high water quality. For more information and helpful tips, visit NTMWD.com/SafeWater or Plano.gov/Water This is a preventive measure to maintain the system and high water quality. For more information and helpful tips, visit NTMWD.com/SafeWater or Plano.gov/Water This is a preventive measure to maintain the system and high water quality. For more information and helpful tips, visit NTMWD.com/SafeWater or Plano.gov/Water This is a preventive measure to maintain the system and high water quality. For more information and helpful tips, visit NTMWD.com/SafeWater or Plano.gov/Water For one month a year, ammonia is removed from the water treatment process, and chlorine only is used for disinfection to keep water safe as it travels through pipes to consumers. For one month a year, ammonia is removed from the water treatment process, and chlorine only is used for disinfection to keep water safe as it travels through pipes to consumers. What’s different? For one month a year, ammonia is removed from the water treatment process, and chlorine only is used for disinfection to keep water safe as it travels through pipes to consumers.

Sign up for weekly news updates from the City of Plano at Plano.gov/News Listen to the City’s monthly podcast at InsidePlano.com Sign up for weekly news updates from the City of Plano at Plano.gov/News LSiisgtne nu pt of ot hr ewCeiet ky l’ sy mn eownst hul yp dpaotdecsafsr ot ma t t hI ne sCi di teyPol af nPol a. cnooma t P l a n o . g o v / N e w s Listen to the City’s monthly podcast at InsidePlano.com Sign up for weekly news updates from the City of Plano at Plano.gov/News Listen to the City’s monthly podcast at InsidePlano.com

PLANO NORTH EDITION • FEBRUARY 2023