BUSINESS FEATURE Rooster Home & Hardware Customer service drives local hardware shop’s success in Lake Highlands Q uality customer service, specialized employees and curated inventory have made purchasing unique products for the store to sell, and General Manager Mark Serino drives the hardware side of the business. “I buy the oddball weird stu ,”
BY DUSTIN BUTLER
Rooster Home & Hardware a success, store owner Sharon Anderson said. Anderson bought the store in 2016, then called Gecko Hardware. She knew the store’s previous owner, Andrea Ridout, and decided to step in when the store was facing “some trou- ble.” After purchasing the business, Anderson remodeled and changed the name to Rooster Home & Hardware in honor of George, a rooster who used to live in the store. “He was the star of the store,” Anderson said. “Everyone came to visit him. Eventually, we retired him because I felt bad he was living his whole life in a store.” Anderson, who is
Anderson said. “Mark is impeccable on the hardware and grills. He’s the ‘Mr. Detail Man,’ and then I’m like, ‘I’m going to have painted hats and metal chickens.’” The store o ers a large selection of grills, gardening supplies, tools, housewares, toys and beekeeping equipment, Anderson said, adding that most items sold in the store are eco-friendly. In addition to typical hardware store items, Rooster Home & Hard- ware sells products from several local companies, such as Noble Coyote
Owner Sharon Anderson bought Rooster Home & Hardware in 2016. (Photos by Dustin Butler/Community Impact)
Rooster Home & Hardware 10233 Northwest Hwy., Ste. 409, Dallas 214-343-1971 www.roosterhomeandhardware.com Hours: Mon.-Sat. 9 a.m.-7 p.m., Sun. 10 a.m.-6 p.m. cutting: Rooster Home & Hardware cuts glass for window panes and repairs lamps after purchasing Royal Touch Lamp and Service. Beekeeping supplies: Rooster Home & Hardware sells beekeeping suits, hives and books, o ering a selection for newcomers to the hobby as well as experts. Live chickens : in addition to chicken coops and feed, Rooster Home & Hardware also sells live chickens. Employees with experience raising chickens are on sta to answer questions. Lamp repair and glass UNIQUE GOODS Rooster Home & Hardware sells several items that are not typically found in big box hardware stores.
Rooster Home & Hardware is named for George, a rooster who lived there.
Co ee Roasters, T Rex Pickles and White Rock Grano- la—a business now owned by Ridout— among others. Anderson said the sta is friendly, knowledgeable
“WE’RE INDEPENDENT, AND THAT’S THE THING THAT MAKES ROOSTER CHARMING. YOU CAN COME IN HERE AND FIND SOMETHING FOR EVERYBODY.” SHARON ANDERSON, OWNER
also the CEO of Half Price Books, said her father sold hardware when she was a child, adding keeping a “local vibe” is important to her. “I always loved small-town hardware stores,” Anderson said. “We’re inde- pendent, and that’s
Beekeeping supplies are one of the specialty products sold at the store.
and committed to customer service and often custom- ers will return later if one of their favorite employees is o when shopping. “What makes us di erent is the specialists and the curated inventory,” Anderson said. “We’re not just a hardware store. We have stores within the store.” Specializing in Irrigation Repairs & Installation, Drainage Solutions & Landscape Lighting 817-888-2876 aisprinklers@yahoo.com | www.aisprinklers.com RESIDENTIAL & COMMERCIAL $ 59 SPRINKLER SYSTEM CHECK A $115 value. (up to12 zones) Expires 8 / 10 /23 Don’t wait to check your sprinklers! $ Don’t wait to A $115 value. (up to12 zones) Expires 9/30/23
the thing that makes Rooster charm- ing. You can come in here and nd something for everybody.” By o ering a variety of products, Anderson said she hopes to make the
NORTHWEST HWY.
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store a family destination. She said she focuses on
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9661 Audelia Rd., Ste 118 • Dallas, TX • SHOPLHF.com • 214-340-9950
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LAKE HIGHLANDS LAKEWOOD EDITION • AUGUST 2023
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