Winter Weather PREPAREDNESS TIPS For updates and instructional videos visit: austinwater.org
Locate your water shutoff Make sure everyone in your residence knows where the water main shutoff valve is located and keep it clear of debris and obstacles at all times. In an emergency, Austin Water recommends you always try to shut off your water at your property owner’s cutoff valve first. For most homes in our service area, the property owner’s shutoff valve is on your side of the water meter at the meter box. If you are not sure where, check the property inspection report from when you purchased your residence. For renters, please consult with your property manager. If you cannot find your shutoff valve or if it is damaged, then you should be prepared to access the City shutoff valve in the meter box. You may need a water meter key to open the meter box, during an emergency, which can be purchased at most hardware stores. Keep out cold air Tightly close doors and windows to the outside. Make repairs to broken or drafty windows, doors, and walls. Seal all leaks in crawl spaces and basements. Winterize unheated spaces and close garage doors for the duration of the freeze. Exposed pipes and water heaters Insulate pipes in unheated and drafty areas, such as an attic or garage. Also check Also check manufacturer recommendations for your tanked and tankless water heaters. Hardware and plumbing supply stores carry insulation to help keep pipes from freezing. Outside faucets Turn off outside faucets. Remove all connected hoses and wrap faucets with towels or a Styrofoam insulator. Turn off and drain automatic sprinkler systems. Prepare before leaving town If you plan to be away during a time when freezing temperatures are possible, turn off your water at the meter and set your thermostat to 65 degrees or higher.
EMERGENCY SUPPLIES to have on hand
■ WATER METER KEY to access your meter box if necessary ■ INSULATION
■ Battery powered RADIO and FLASHLIGHT ■ Have enough water
for 1 GALLON PER PERSON PER DAY FOR 7 DAYS
for indoor and outdoor pipes
■ HOSE BIB COVERS for outdoor faucets
In the event of an emergency and you can’t access your meter box, please call Austin Water’s Emergency Dispatch at 512-972-1000.
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